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Gaming services workers must explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino. Customer-service skills. All gaming jobs involve a lot of interaction with customers.
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Jun 30, 2008 · Casinos interested in having an outside company review their internal operations for areas of improvement should not overlook an evaluation of the property’s new employee orientation. A casino’s ultimate success all starts with what they tell their new hires in orientation. Are new employees encouraged to give guests great service?
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